You must be at least 18 years old to register for the Service or use this Website. By using the Website, you confirm that you have the necessary right, authority, and capacity to agree to this Agreement and adhere to the Terms of Use.

We strive to provide accurate bride/groom details. However, we do not guarantee the accuracy or completeness of such information.

Subscription prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

We reserve the right to refuse or cancel any subscription for any reason, including but not limited to suspected fraudulent activity.

Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.

With accepting to the Terms of use, you must also acknowledge:

You are responsible for maintaining the confidentiality of your account information, including your username and password.

You agree to provide accurate and current information during the registration process.

You may not use our website for any unlawful or unauthorized purposes.

If you do not agree to these Terms & Conditions you must not use any of the services this website offers.

At Sohalal.com, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Data Collection

We prioritize user privacy and understand the concerns of visitors and users regarding the confidentiality and security of their provided Personal Data on the Website.

When you visit our website, we may collect certain information about you, including:

• Personal identification information provided voluntarily by you during the registration.
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

• To display as a bride or groom looking for a partner (NOTE: Only bride or groom details will be displayed).
• To communicate with you regarding your matrimonial search, provide customer support, and respond to inquiries or requests.
• To improve our website and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our website.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• We may share your information with third-party service providers who assist us in operating our website, processing payments. These providers are contractually obligated to handle your data securely and confidentially.
• We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Payment Services

We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details. You must agree to and adhere by the terms of use of any third-party payment services you will use to make purchases for this website.

Pay to Use

While you can register with free/standard membership, you must understand that access to Paid Services is restricted to Free Subsription Members. You can purchase subscriptions and paid services at the rates, over the durations, and using the payment options listed on the upgrade membership or applicable purchase page. The LKR currency is used to indicate all prices.

Modify the cost

We have the right to modify the cost of a subscription or paid services at any moment. If you apply for a new subscription regardless of whether it is your first subscription or buy Paid services after we have announced the specifics of our new price on the Site, the new rate will go into effect. Existing subscription will continue at the previous cost.

Suspicious Payment Activity

If we detect unusual payment activity, we may suspend credit card payments temporarily or permanently. We might also contact you, your bank, or others to report or gather more information about the unusual activity.

We value your satisfaction and strive to provide you with the best online matrimonial experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Subscription Services

Subscriptions to Sohalal may be canceled at any time, but refunds for unused portions of the subscription are not provided.

Refunds

You may contact us requesting for a refund, providing your reason. Through speaking to the sohalal customer service, if your reason is .

Refunds will be considered in the following cases:

• Payment errors: In case of accidental or duplicate payments.
• Unsatisfactory service: If a customer is dissatisfied with the services received within the first 2 days.
• Unauthorized charges: If there are unauthorized charges on the customer's account.



No refunds will be issued after the 3 days from the date of purchase.

To request a refund, customers must contact our support team within the eligible refund period.

Refund requests must include clear and specific reasons for the refund.

In the case of unsatisfactory service, Sohalal may, at its discretion, issue a full or partial refund.

Customers may be asked to provide feedback or details about their experience to support their refund request.

Processing Time

Once we receive your refund and request, we will notify you of the status and if refund is approved, we will initiate the refund to your original method of payment.

Refunds and exchanges will be processed within 7 business days after we confirm refund request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Subscription Services

Subscriptions to Sohalal may be canceled at any time, but refunds for unused portions of the subscription are not provided.

If you have any questions, concerns, or requests regarding our Terms & condition, Privacy Policy, Refund policy, or the handling of your personal information, please contact us using the information provided on our website.